Job Description: Front Office/Business Assistant
We are looking for a friendly front office business assistant to ensure that dental patients’ appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. To be successful as a dental business assistant, you should be able to organize and maintain patient waiting areas as well as front-desk areas. Ultimately, a top-performing business assistant will perform all duties in a manner that ensures the efficient running of the dental practice.
Principal Duties & Responsibilities
- Answer telephone calls from clients and speak with them when they visit the clinic in person.
- Provide answers to clients’ questions regarding activities in the clinic and direct them to relevant persons for more clarifications.
- Get appointments for clients from doctors and inform both parties about canceled appointments.
- Register new patients while meeting acceptable standards of the clinic.
- Guide patients in filling medical forms at the clinic to avoid errors and inaccurate information.
- Inform patients of the various dental services offered by the clinic.
- Ensure that patients stick to scheduled appointments to avoid clashes between patients.
- Keep patients’ records from unauthorized persons to ensure their privacy and guarantee their safety.
- Keep financial records of patients’ billings.
- Confirm appointments and recalls in line with office protocols.
- Sort out patients’ files when they visit the clinic.
- Perform general office duties, such as answering telephones, photocopying, filing, and faxing.
Knowledge, Skills & Abilities
- High school diploma or GED.
- Minimum 2 years of dental front office experience required.
- Computer proficiency with MS Office, and with Dental Practice Management software like Dentrix is necessary.
- Understand dental front office procedures.
- Excellent verbal, written, interpersonal skills.
- Organized and Professional with an interest in customer care.
- Possess high-level communication skills, problem-solving, organization, and exceptional customer service skills.
The work environment characteristics described here represent those an employee will encounter while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to blood-borne pathogens, airborne fomites, infections, and other contagious diseases; fumes or airborne particles; toxic or caustic chemicals; and vibration. In addition, the employee is frequently exposed to the risk of radiation.
- Paid vacation
- Paid holidays — regardless of what day it falls on
- Office bonus system