Business Assistants/Admin Benefits Summary
Compensation
- We consider our Business Assistants/Admin to be integral parts of our team and work closely with our Dental Team
- Family-centered schedule without early days, late days, or weekends
- Career development: our Business Assistants have gone on to become Practice Leaders, Regional Leaders and Director of Operations (endless growth opportunities)
- Base hourly pay ranges from $15-$25 per hour based on experience.
- 2 Group Office Bonus System based on office goals and KPIs
- 401K Plan Participation (Video)
- Health Insurance
401K Plan Participations
(4 mins)
FACILITIES AND PRODUCTIVITY
- Facilities and Equipment (Video)
- Dual monitors for improved efficiency
- Complete paperless system for streamlined patient care
- Online scheduling and live text messaging for exceptional customer experience
- State-of-the-art equipment and technology for your success and comfort (including AI technology)
- Dedicated Remote Team members to assist you with answering phone calls, Insurance Verification, Recare and RCM
- Supportive doctors who value teamwork with business assistants
- Extended monitor for patient education and ceiling TVs for patient comfort (at most locations)
- State of the art facilities for teammates and patient attraction (Video)
Facilities & Equipment
(4 mins)
Modern Facilities
(4 mins)
CLINICAL AND COMMUNITY GROWTH
- Online Training Portal (video content) available for all team members (Video)
- Blueprint Academy: searchable library of 300+ videos made by Blueprint relating to operations, clinical growth and leadership development (Video)
- Dental Assistant community:
- Private Whatsapp group to discuss and help each other
- Annual sponsored CPR certification (in person)
- Blueprint sponsored activity and events for teammates (and spouses):
Online Training Portal
(3 mins)
Blueprint Academy
(3 mins)
2021 Event
(0:59)
2022 Event
(3:36)
Job Description: Business Assistant/Admin
We are looking for a friendly front office business assistant to ensure that dental patients’ appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. To be successful as a dental business assistant, you should be able to organize and maintain patient waiting areas as well as front-desk areas. Ultimately, a top-performing business assistant will perform all duties in a manner that ensures the efficient running of the dental practice.
Principal Duties & Responsibilities
- Answer telephone calls from clients and speak with them when they visit the clinic in person.
- Provide answers to clients’ questions regarding activities in the clinic and direct them to relevant persons for more clarifications.
- Get appointments for clients from doctors and inform both parties about canceled appointments.
- Register new patients while meeting acceptable standards of the clinic.
- Guide patients in filling medical forms at the clinic to avoid errors and inaccurate information.
- Inform patients of the various dental services offered by the clinic.
- Ensure that patients stick to scheduled appointments to avoid clashes between patients.
- Keep patients’ records from unauthorized persons to ensure their privacy and guarantee their safety.
- Keep financial records of patients’ billings.
- Confirm appointments and recalls in line with office protocols.
- Sort out patients’ files when they visit the clinic.
- Perform general office duties, such as answering telephones, photocopying, filing, and faxing.
Knowledge, Skills & Abilities
- High school diploma or GED.
- Minimum 2 years of dental front office experience required.
- Computer proficiency with MS Office, and with Dental Practice Management software like Dentrix is necessary.
- Understand dental front office procedures.
- Excellent verbal, written, interpersonal skills.
- Organized and Professional with an interest in customer care.
- Possess high-level communication skills, problem-solving, organization, and exceptional customer service skills.
The Top 10 Questions Business Assistants should ask their Future Employer
01
Insurance is complicated. I have found that the offices that function the best, the entire team understands the process. Do your Doctors, Hygienists, and Dental Assistants understand / are involved in the insurance process?
02
I love my work, but I don't want my work to be my life. Do you make me give up my weekends? Do you offer any flexibility, even for weekdays?
03
As an office grows, I know I will need more help. How do you support your Business Assistants (mentorship, training portals, remote teams, insurance verification, appointment reminder systems, accounts receivable)?
04
I understand dental technology leads to a better patient experience and quality of care. What technology have you implemented for the front office specifically (Dual screens, digital forms)?
05
For me to grow, I know I need support. How are you going to support my teammates that ultimately support me (Doctors, Hygienists, Dental Assistants)?
06
I like working in a structured and organized environment. Tell me about your protocol for intaking new patients from the initial phone call to checking out the patient (what is the new patient cycle)?
07
Do you know what Shift Work Disorder is and what are you doing to help prevent that in your organization? An example is a 7am start one day, and a 7pm end the next day.
08
Anxiety and burnout is prevalent in our profession. How do your systems and processes help fight against this problem?
09
Teamwork is great. Give me an example of how that directly relates to my day to day duties (Does anyone help me with answering phone calls, checking in / out, scheduling)?
10
I think that team-based offices are the best. Do you have team bonuses if the performance is there?